FAQ

Payment

How do I pay for it?

We ask for the installation fee and first month’s rental once your equipment is installed and working to our satisfaction. We prefer to use direct debits — as you are billed on the correct days for the correct amount. We use the payment provider GoCardless for this service — they act as a broker between us and you. By doing this, we never see your bank details. You can always pay each invoice using bank transfer — our invoices always contain links to both methods.

We will always send you a monthly VAT invoice via email for your records. This doesn’t mean that your payments have failed. If you fall behind, we will email you a statement showing the payments we’ve received and the invoices we’ve generated.

Contractual terms

• Wireless service: 12 months
• Fibre service: 24 months

After your initial contract term is up, one month’s notice in writing will be needed to cancel your service. Terminating your service early will incur costs.